RMA System

If you have any products to return to us, please complete the online form below and our returns department will be in contact shortly.

If you would prefer, you can also download the returns from and fax it to us with the details completed.

Have you thought about extending your warranty?

Track Existing RMA

Create new RMA

Create New RMA

Your Details

Company Name:

Phone:

Contact Name:

Email:

Products to Return

Product 1 Description:

For example a 2TB Seagate SAS Hard Drive.

Date of Purchase:

Where possible.

System Serial Number:

If the component is from a built Broadberry solution you must supply the Broadberry serial number of the machine.

Component Serial Number:

Once the component is removed, please provide the manufacturers serial number located on it.

Invoice Number:

Where possible.

Fault Description:

A brief description of the fault wherever possible will assist us in diagnosing the possible cause of any issue.

Product 2 Description:

For example a 2TB Seagate SAS Hard Drive.

Date of Purchase:

Where possible.

System Serial Number:

If the component is from a built Broadberry solution you must supply the Broadberry serial number of the machine.

Component Serial Number:

Once the component is removed, please provide the manufacturers serial number located on it.

Invoice Number:

Where possible.

Fault Description:

A brief description of the fault wherever possible will assist us in diagnosing the possible cause of any issue.

Product 3 Description:

For example a 2TB Seagate SAS Hard Drive.

Date of Purchase:

Where possible.

System Serial Number:

If the component is from a built Broadberry solution you must supply the Broadberry serial number of the machine.

Component Serial Number:

Once the component is removed, please provide the manufacturers serial number located on it.

Invoice Number:

Where possible.

Fault Description:

A brief description of the fault wherever possible will assist us in diagnosing the possible cause of any issue.

Product 4 Description:

For example a 2TB Seagate SAS Hard Drive.

Date of Purchase:

Where possible.

System Serial Number:

If the component is from a built Broadberry solution you must supply the Broadberry serial number of the machine.

Component Serial Number:

Once the component is removed, please provide the manufacturers serial number located on it.

Invoice Number:

Where possible.

Fault Description:

A brief description of the fault wherever possible will assist us in diagnosing the possible cause of any issue.

Product 5 Description:

For example a 2TB Seagate SAS Hard Drive.

Date of Purchase:

Where possible.

System Serial Number:

If the component is from a built Broadberry solution you must supply the Broadberry serial number of the machine.

Component Serial Number:

Once the component is removed, please provide the manufacturers serial number located on it.

Invoice Number:

Where possible.

Fault Description:

A brief description of the fault wherever possible will assist us in diagnosing the possible cause of any issue.

Product 6 Description:

For example a 2TB Seagate SAS Hard Drive.

Date of Purchase:

Where possible.

System Serial Number:

If the component is from a built Broadberry solution you must supply the Broadberry serial number of the machine.

Component Serial Number:

Once the component is removed, please provide the manufacturers serial number located on it.

Invoice Number:

Where possible.

Fault Description:

A brief description of the fault wherever possible will assist us in diagnosing the possible cause of any issue.

Product 7 Description:

For example a 2TB Seagate SAS Hard Drive.

Date of Purchase:

Where possible.

System Serial Number:

If the component is from a built Broadberry solution you must supply the Broadberry serial number of the machine.

Component Serial Number:

Once the component is removed, please provide the manufacturers serial number located on it.

Invoice Number:

Where possible.

Fault Description:

A brief description of the fault wherever possible will assist us in diagnosing the possible cause of any issue.

Product 8 Description:

For example a 2TB Seagate SAS Hard Drive.

Date of Purchase:

Where possible.

System Serial Number:

If the component is from a built Broadberry solution you must supply the Broadberry serial number of the machine.

Component Serial Number:

Once the component is removed, please provide the manufacturers serial number located on it.

Invoice Number:

Where possible.

Fault Description:

A brief description of the fault wherever possible will assist us in diagnosing the possible cause of any issue.

Product 9 Description:

For example a 2TB Seagate SAS Hard Drive.

Date of Purchase:

Where possible.

System Serial Number:

If the component is from a built Broadberry solution you must supply the Broadberry serial number of the machine.

Component Serial Number:

Once the component is removed, please provide the manufacturers serial number located on it.

Invoice Number:

Where possible.

Fault Description:

A brief description of the fault wherever possible will assist us in diagnosing the possible cause of any issue.

You agree to return all defective products suitably packaged

You agree that an invoice can and will be raised against defective product unreturned within 30 days

You accept responsibility for items lost and/or damaged in carriage when returning them to us

Please complete all Required Fields

Purchasing Onsite Warranty at any point in time

If you have just purchased a Broadberry solution or have owned one for a number of years and haven’t considered Onsite Warranty perhaps we can give you pause for thought?

Although our products are of extremely high quality and designed to last through many years of use enterprise components can and do fail and are particularly expensive to replace outside of the manufacturers guarantee (generally three years) but can lead to inconvenience and additional cost in replacing them anyway.

Adding cover now can save you the cost of an expensive repair and any additional cost and hassle associated in arranging either for yourself or someone else to carry out the work.

Outside of any cover if the Server fails it could also take days or even weeks to repair which could obviously impact negatively upon your business.

Our onsite warranty cover includes both parts and labour and the work is carried out by our technicians for you at your convenience. There are varying levels of cover from a standard next business day through to 24/7/365 with optional 4 and 8 hour response times if required.

However old the Solution we would strongly recommend you consider taking out cover now and for less than you might think saving yourself time, money, hassle, and additional workload.

Please contact our General Manager: Bryn Downing Telephone 0208 9916652 or Email: bryn.downing@broadberry.co.uk who’ll be happy to provide you with a competitive quotation.

Returning Products

Create New RMA

Purchasing Onsite Warranty at any point in time

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